Cricket Knowledge Hub ("we", "us", "our") operates the website at cricketknowledgehub.com and the online learning platform available at that address. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have in relation to it.
By using our platform or creating an account, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the platform.
This policy applies to all users of cricketknowledgehub.com, including visitors and subscribers. It does not apply to third-party websites linked to from our platform.
When you create an account, subscribe, or contact us, we collect:
When you use the platform, we collect certain technical information automatically:
If you choose to sign in with Google, we receive your name and email address from Google as part of the authentication process. We do not receive your Google password or access to your Google account beyond what is needed for sign-in.
| Purpose | Information used |
|---|---|
| Creating and managing your account | Name, email address, password |
| Processing subscription payments | Billing name, email, state, payment confirmation from provider |
| Providing access to lessons and content | Account status, subscription plan |
| Tracking your lesson progress | Lessons visited, completion status |
| Responding to expert doubt submissions | Doubt text, skill area, related lesson |
| Responding to contact form messages | Name, email, message content |
| Sending subscription-related emails | Email address, subscription details |
| Improving the platform and content | Aggregated usage data (no personal identifiers) |
| Detecting and preventing fraud or misuse | IP address, login activity, device information |
| Complying with legal obligations | Transaction records, GST-related billing data |
We do not use your personal information for automated profiling or behavioural advertising. We do not show you ads on the platform.
We do not sell, rent or share your personal information with third parties for their marketing purposes.
We share your data only in the following limited circumstances:
We use third-party services to operate the platform. These providers process your data only on our behalf and are not permitted to use it for their own purposes:
We may disclose your information if required to do so by law, court order or government authority, or where we believe disclosure is necessary to protect the rights, property or safety of Cricket Knowledge Hub, our subscribers or others.
If Cricket Knowledge Hub is involved in a merger, acquisition or sale of assets, subscriber information may be transferred as part of that transaction. We will notify you by email and update this policy before any such transfer takes place.
We use cookies and similar technologies to operate the platform. A cookie is a small file stored in your browser.
| Type | Purpose | Can be disabled? |
|---|---|---|
| Essential cookies | Keeping you logged in, maintaining your session and enabling core platform functions | No — the platform will not function without these |
| Preference cookies | Remembering your lesson progress, filter preferences and display settings | Yes, but you will lose saved preferences |
| Analytics cookies | Understanding how users navigate the platform so we can improve it (aggregated data only) | Yes — contact us to opt out |
We do not use advertising cookies or cookies that track you across other websites.
You can control cookies through your browser settings. Blocking essential cookies will prevent you from logging in or accessing subscriber content.
We retain your personal information for as long as your account is active or as needed to provide you with the service.
When data is deleted, it is removed from active systems within 30 days. Backups may retain data for a further 90 days before being overwritten.
You have the following rights in relation to your personal data:
To exercise any of these rights, contact us through the Contact page or by email. We will respond within 30 days.
We may ask you to verify your identity before processing a request to protect the security of your account.
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. These include:
No method of transmission over the internet or electronic storage is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security. If you believe your account has been compromised, please change your password immediately and contact us.
Cricket Knowledge Hub is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13.
If you are between 13 and 18 years of age, you should use this platform with the knowledge and consent of a parent or guardian.
If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will delete that information promptly. If you believe this has occurred, please contact us.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements.
When we make a significant change, we will notify active subscribers by email at least 14 days before the change takes effect. The updated policy will also be posted on this page with a revised "Last updated" date.
Your continued use of the platform after a change takes effect constitutes your acceptance of the updated policy. If you do not agree with a change, you may cancel your subscription and request deletion of your account.
If you have questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please get in touch: